You Have Questions? We Have Answers!
Pamper Candles
Where are your candles made?
Our candles are hand-poured with love in Atlanta, GA
Are Your Candles Cruelty-Free?
Yes! All of our Coconut Wax Candles are Natural and Cruelty-Free. Our Handcrafted Candles are made with natural coconut wax which burns cleaner, cooler, and longer than traditional paraffin-based waxes. We use all-natural cotton wicks, and phthalate-free fragrance oils with added essential oils.
I am Allergic to Coconut. Can I still burn your candles?
We highly recommend you consult with your physician prior to using our Coconut Wax Candles.
What makes Lorray + Co Candles so special?
Here at Lorray + Co, We pride ourselves on making high-quality products that are both sustainable and Non-Toxic. All of our Candles are poured with natural coconut wax in Eco Friendly reusable aluminum Tins or Glass. Our wicks are made from 100% Organic cotton and our fragrances are made with eco friendly Essential oils. Also, all of our scents are custom blended to suit your intention goals while enhancing your mood. Each Candle are made to burn slow, long, and providing a great scent throw.
How fragrant are your products?
Our products are blended specifically to elevate your senses. Therefore they are extremely potent. Because of this, we suggest you allow your Pamper candle 30-45 mins (after initial burn) to circulate your space. To ensure your space is well-scented, we suggest using each candle in an appropriately sized space. For Our Genie in a bottle air mists, please only spray 1-2 pumps per square foot of space.
Small Spaces: 4oz mini candles 500 sq ft. or less
Medium Spaces: 8oz Candles, 500 sq ft. to 800 sq ft.
What's the best way to care for your Candles?
To properly care for Our candles, you must trim the candle wicks to 1/4” before or after every burn session. allow the candle to burn for 3-4 hour intervals, or until a full melt pool has formed. For more in-depth care tips, check out our LC Candle Care Guide Section.
Can your jars be recycled?
Yes! They can be recycled in so many different ways! They are perfect as storage jars, and will make a great décor accessory.
What does it mean if my candle is giving off lots of black soot?
This Means Your wicks need to be trimmed shorter, or your candle is in a very drafty area (under a ceiling fan or in a heavy traffic path). Trim your wicks and move your candle to a less drafty area. Also Never burn your candle longer than 4 hours at a time. longer burn times can cause black soot to form around the jar rim.
Why aren’t your Pamper candles displayed on your site?
Because we have shifted our business to focus Primarily on our genie in a bottle air mists; our pamper candles are limited and will only be available to purchase on our website during the holiday season from early november to Beginning of january. We will however, have our mini candle Set available for purchase year round online only.
Genie in a bottle Air Mists
Are your Air Mists all-natural?
Our Genie in a bottle air mists are Non-Toxic, Cruelty Free, & phthalate-free. Our Air Mists does not contain sulfates, allergens, or synthetics dyes and Safe to use around pets & children. However Use with caution and in small Amounts if used as a body spray. All ingredients used are listed under Product Specifications.
How many spray Pumps should I use in my space?
We suggest you only pump your Air mist 1-2 times per square foot of space. Pump only 1 time in cars and smaller spaces. Pump 1 Time is air and glide underneath mist if used as Body Spray. Pump 2-3 Times if used as a toilet spray.
Shipping Orders
Where do you ship?
We ship Domestically throughout the U.S.A
Do you offer international shipping?
Unfortunately, at this time we do not offer international shipping. However, we will consider shipping internationally as our business expands.
How do you ship?
We ship all of our products via USPS Priority Mail or UPS Ground. Delivery times are typically 2-5 business days After Shipping Label is Created. However, Shipping times will/can Vary depending on Uncontrollable outcomes by carrier. If you have a time sensitive shipment such as 2-Day or Overnight, we do ask that you email us directly, so we can give you accurate shipping cost. We do not ship on Weekends or Holidays.
What are your shipping rates?
Shipping rates will depend on size, weight, Time Frame, and Destination of Order. We offer Free domestic shipping on orders $75+.
Do you have a local delivery service?
At this Time we Do not offer Local Delivery. However For Customers That live Locally within a 25 mile radius of Fayetteville, GA. We can arrange a Pick up location for you.
How long will It take my order to be processed?
Because we are a small business, orders will be processed within 2-5 business days after the order is received. If you have an Urgent Request, Please email us at info@lorrayco.com.
You will receive a shipping notification with tracking information once your order has shipped.
Contact Us!
Should you have any additional questions regarding your LC Products, or would like to leave a review,
please email us at Info@lorrayco.com